Busabout is committed to ensuring passengers with disabilities have accessible services to meet their needs. It is our intention to review and evaluate this plan to ensure that passengers with disabilities can comfortably avail themselves of our services.
Information about Services
At present, our accessible services are operated by wheelchair accessible buses, Monday to Sunday and Public Holidays.
To assist passengers in planning ahead, timetable information regarding these services are available on our website and indicated in our printed timetables. Our online timetables have a zoom function to enable our visually impaired customers to view them in a larger format. Our website also contains links to the TTY Teletypewriter service for hearing impaired passengers, and to the Translating and Interpreting Service (TIS) for non-English speaking customers.
Our bus drivers are provided with customer service training on how to assist passengers with disabilities. They are also given training on how to use the disability aids on our accessible buses.
All staff will receive additional customer service training annually.
It is our intention to consult with disability community groups to obtain information to assist us with improving future strategies.