Customer service charter

Busabout is committed to providing, reliable, safe and efficient bus services to satisfy the requirements of our customers.

Our aim is to provide quality, on time, bus services. We regularly monitor the performance of our drivers to ensure buses do not operate earlier than the scheduled time.

Customers with Disabilities

All printed and digital timetables display the availability of accessible services. Our website allows customers with disabilities to access timetable information with large style fonts and provide customer feedback.

Customer Complaints

Where possible we will:

  • respond professionally and courteously to verbal and written requests for information
  • within two working days acknowledge complaints received and provide feedback either verbally or in writing.

Customer Feedback

Customers can provide feedback regarding our services via the feedback form on our website and or by contacting our depot by phone or by email.

Changes to bus services will be provided by

  • updating the information available on 131 500 – Transport Info Line.
  • advertising any changes made to our services on our website.

How to contact us for either Timetable information or Customer Complaints

Contact the Transport Information Line on 131 500 or visiting their website at or contact our depot at 02 4631 4200 or our contact us page or email